Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

support@archielite.com

Call Us
Call Us

Call us to speak to a member of our team.

(+01) 234 567 89

(+01) 456 789 21

Business Department
Business Department

Contact the sales department about cooperation projects

(+01) 789 456 23

Global branch
Global branch

Contact us to open our branches globally.

(+01) 456 789 23

(+01) 456 789 23

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Othniel Phantasy Technology is a tech-driven company offering innovative digital solutions, products, and services across software development, digital platforms, e-commerce, and emerging technologies.

We are based in Nigeria, with services and solutions designed to serve both local and international clients.

The company is led by Othniel, an entrepreneur, architect, and mentor with a vision to build scalable, future-focused technology solutions.

Unlike many tech firms that focus only on coding or quick solutions, we blend innovation, practicality, and foresight. Every solution we build is designed to be scalable, sustainable, and user-friendly. Our approach is holistic: from understanding a client’s vision, to designing intuitive systems, to providing continuous support. We are not just building tools — we are building ecosystems that help people and businesses grow.

Our services cover a wide range of digital needs, including:

  1. Custom Software Development – scalable applications tailored to business needs.
  2. Web & Mobile App Development – modern, responsive apps designed for seamless user experience.
  3. E-commerce & Marketplaces – platforms like Othniel Phantasy Store that connect buyers, vendors, and service providers.
  4. Fintech & Digital Solutions – secure systems for transactions, savings, payments, and digital wallets.
  5. Cloud Integration & Hosting – robust cloud solutions for businesses of all sizes.
  6. Consulting & Mentorship – guidance on digital transformation, scaling, and emerging technologies 

Absolutely. Every business has unique needs, and we specialize in building tailored solutions — from small business management apps to large enterprise systems. Our process involves deep consultation, understanding your business model, and designing solutions that are not only functional today but also future-proof as your business grows.

Yes. Platforms like Othniel Phantasy Store are designed to create opportunities for entrepreneurs, vendors, and delivery partners. Vendors can list their products, grow their customer base, and benefit from built-in logistics and payment solutions. Our vision is to create a digital economy ecosystem where partnerships drive shared growth.

Yes, mentorship is at the heart of our company values. We run training sessions, workshops, and mentorship programs aimed at helping individuals, startups, and organizations sharpen their digital skills, embrace new technologies, and maximize opportunities in the tech space. Our mentorship bridges the gap between knowledge and real-world application.

Security is one of our top priorities. We adopt end-to-end encryption, secure hosting environments, firewalls, and compliance frameworks to protect user data. Regular audits, system monitoring, and proactive security patches ensure that both our platforms and our clients’ platforms remain secure against evolving cyber threats.

Our policies are transparent and depend on the service or product purchased. For instance, platforms like Othniel Phantasy Store provide clear return, refund, and cancellation guidelines to protect both buyers and sellers. We design our policies to strike a balance between customer satisfaction and vendor protection, ensuring fairness and accountability at all times.

Privacy is non-negotiable for us. We never sell or misuse personal data. Information collected is used strictly to deliver services, enhance user experiences, and fulfill legal obligations. We are committed to transparency, and our privacy policies clearly explain what data is collected, how it is used, and the rights customers have over their data.

Yes. We fully comply with the Nigeria Data Protection Regulation (NDPR) and all relevant national and international data privacy standards. Our compliance ensures that all personal information collected is handled responsibly and in line with global best practices.

You can contact us directly through our website contact form, official email (support@othniel-phantasy.com.ng), or social media channels. We also provide dedicated WhatsApp support lines (+2349077344459) for urgent matters, ensuring clients and users can always reach us when needed.

Yes, we provide round-the-clock technical and customer support for our platforms. Whether you’re a vendor managing products, a user navigating a mobile app, or a business running on one of our solutions, our support team is always available to troubleshoot, guide, and resolve issues quickly.

Our average response time is within 2 to 3 hours, but urgent cases are escalated immediately. We prioritize critical issues to minimize downtime, and our proactive monitoring often allows us to address problems before they affect users.

Absolutely. We actively welcome partnerships and collaborations with businesses, developers, innovators, and investors. Whether it’s a joint project, integration into our platforms, or co-creating new solutions, we believe in building strategic alliances that create long-term value for everyone involved.

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